By submitting an enquiry or placing an order with LIL Events, you agree to the following terms. These help keep things clear and ensure your signage is delivered smoothly and beautifully.

1. Orders & Booking

• All bookings require a 30% non-refundable deposit to secure your spot.

• No design work begins until the deposit has been received.

• The remaining balance is due before production or delivery.

• All prices are in AUD and may change if supplier or material costs increase (we’ll always communicate any updates before proceeding).

• Quotes are valid for 14 days from the date issued.

2. Design Process

• You’ll receive digital mock-ups for approval before production begins.

• Each order includes two rounds of design edits. Additional changes can be added for a small fee.

• Please review all details carefully (spelling, layout, colours, shapes). Once you approve your design, no further changes can be made.

• After final approval, the remaining balance is due prior to printing or fabrication.

• Once production has started, changes cannot be made.

3. Timeframes & Delivery

• Standard turnaround time is 4-6 weeks, depending on workload and materials.

• Rush orders may be possible depending on availability and may incur a rush fee.

• Delivery times depend on courier services, which are outside our control, but we’ll always keep you updated if there are delays.

• Orders can be shipped Australia-wide or collected in Hobart, Tasmania (and occasionally Launceston, Tasmania).

4. Cancellations & Refunds

• Deposits are non-refundable once design work has begun.

• If you cancel after mock-ups are provided but before production, a 50% exit fee of the remaining balance may apply.

• Once production or printing has started, no refunds or cancellations can be made.

• Refunds are only offered if LIL Events cannot complete your order for reasons within our control.

• Because all products are custom-made, returns or exchanges can’t be accepted for change of mind.

5. Damaged or Missing Orders

• We take great care in packaging your order. If your parcel arrives damaged or incomplete, please contact lileventstas@gmail.com within 7 days of delivery, including clear photos.

• We’ll work with you to repair, replace, or resolve the issue where possible.

• LIL Events is not responsible for courier delays, lost parcels, or damages that occur during shipping.

6. Copyright & Creative Use

• All artwork, layouts, and designs remain the property of Lil Events.

• Your commissioned designs are for personal use only unless otherwise agreed in writing.

• You’re welcome to share your signage or event photos on social media, we love seeing them in the wild! Please tag @lileventstas when possible.

• We may share photos of your final designs on our website, portfolio, or social channels unless you request otherwise.

• Designs or templates may not be reproduced, resold, or altered without written permission.

7. Privacy

• Your personal information (name, address, event details) is used only for communication and fulfilling your order.

• We respect your privacy and will never sell or share your information.

8. Liability

• LIL Events is not liable for loss, damage, or costs arising from third-party delays, courier handling, or errors approved in final proofs.

• Our total liability is limited to the amount paid for your order.

9. Updates

• These Terms & Conditions may be updated from time to time. Any changes will apply to new orders only.